Frequently Asked Questions

Students are not able to uninstall agents deployed on devices.

One of the cool things about our Smart Agents is that they store the most recent policy locally on the device. So if services go down, devices still get filtered properly. However, service interruptions are rare; our service-level agreement (SLA) states our services are available at least 99.5% of the time. While our servers are continuously monitored, are average monthly uptime in 2024 was 99.9%.

Yes! Lightspeed 필터 provides out-of-the-box CIPA compliance. And then we go way beyond that, with powerful controls and in-depth visibility so you’re ensuring your students are safe and focused, and your network is protected.

Yes! Lightspeed Filter includes solutions to cover Internet of Things (IoT) and Bring Your Own Device (BYOD) devices on your network. We’ll help you choose which one is best for you (and both are included with your Filter at no additional cost).

Yes! With our cloud integrations and upgraded agents, online activity on iOS/iPads is captured and filtered, including education apps, Google searches, and web browsing.

Yes. You can set users at the district or school level to receive alerts and/or log into the Alert interface — with just the level of access and visibility you specify. (So, for example, a principal would only have access to alerts for their school.)

All the kinds! And across all the devices and systems! Lightspeed Filter reports work across all operating systems, including iOS. Our network agent is able to capture data for IoT, BYOD devices. Reports available include an Internet Overview, Web Activity Log, and custom User Reporting.

• Internet overview: How is your internet bandwidth being used? Key websites that you want to have monitored can be added to this report for custom tracking.
• Web activity log: Raw data for a specific set of criteria. These reports are useful for IT teams to look at device-level information by user, serial number, location, traffic from a particular site, and more.
• User reporting: The most-used report among our customers, this report allows access to granular data on a single, specific user’s online activity in a shareable, easy-to-read format.
• Live activity: For troubleshooting or live monitoring, we can give you a live view of student activity.
• Search reporting, YouTube reporting, and SO MUCH MORE.

Lightspeed 부모 포털 includes Weekly Parent Report emails to improve communication between the school and the students’ home. Lightspeed Filter customers can invite parents to view their child’s internet activity, straight to their inbox. Lightspeed Parent Portal empowers a students’ family to get involved in their education without extra work for IT teams.

Lightspeed SmartPlay uses advanced machine-learning AI – with a database that grows daily – for advanced filtering capabilities on YouTube. No matter where students are located, SmartPlay allows and blocks embedded video content around the internet to ensure only appropriate content is being shown. SmartPlay is available to Lightspeed Filter users, and offers detailed reporting and control options for educators.

Yes! We work hard to be multi-OS because we know schools are multi-OS! Lightspeed Filter uses proprietary SmartAgents compatible on Chrome, Windows, Mac (compatible with the latest Mac OS update), and iOS operating systems.